Access to a Development instance (Sandbox) is not included.Access to a Portal which can be used for customer self-service to help reduce costs and improve customer-client interaction.Now, let’s have a closer look at what the Sales Professional App is missing: The availability to connect your Dynamics 365 with Power BI, Outlook and Excel is available from both Sales apps.ĭifferences between Sales Enterprise and Sales Professional.Although, the advanced case management functions (like SLA and Entitlement Entities) remain exclusive to Dynamics 365 for the Customer Service license. In their latest sprint update (Spring 18) Microsoft also included in both Sales apps the Case Management entities, so clients now can have better tools in their disposition for their Customer Service.

Clients of both licenses can create and customize all the Dynamics 365 out of the box entities listed here: Accounts, Contacts, Activities, Leads, Opportunities, Quotes, Orders, Products, Price Lists, Campaigns, Marketing Lists as well as the Custom entities.

Similarities between Sales Enterprise and Sales Professionalįirst, I think it would be suitable to have a quick view of what are the features that you can find in both applications. Throughout this article I will guide you through the features and differences between the two options, so that you can have a more clear idea of what best fits your business model needs. In this case, they would have to make the decision of which license to get between the two Dynamics 365 Sales App: Sales Professional and Sales Enterprise. Different businesses may find themselves in a situation where they are planning to deploy Microsoft Dynamics 365 for their Sales Team.

Dynamics 365 sales pricing